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Since 2020, Nantezza Annet, a mobile money agent in her local community, has been on a remarkable journey that has transformed both her business and personal life. Like many agents, she faced numerous challenges in her early days—most notably, managing the flow of funds and ensuring she had enough float to meet her customers’ needs. Often, when mobile money agents run out of float, they must turn customers away, a situation that can lead to lost trust and missed opportunities. For Nantezza, this struggle was a daily reality, and it made her job much harder than it needed to be.
However, everything changed when she partnered with Flow in 2020. With the float switch feature introduced by Flow, Nantezza’s work became significantly easier. This feature allowed her to quickly switch between different networks, including MTN and Airtel, ensuring that she always had enough float for her customers. Before this, she often found herself at the mercy of MTN, where float distribution to agents could sometimes take too long. This delay in receiving the float was a significant issue, especially when her customers needed immediate service. With the float switch feature, she no longer had to worry about running out of float or turning customers away. This was a game changer, as it not only improved her business efficiency but also helped her build stronger, more trusting relationships with her customers.
The impact on Nantezza’s business has been profound. As her ability to quickly switch float between MTN and Airtel improved her operations, her business began to grow. Her daily transactions increased, and her reputation as a reliable mobile money agent spread throughout her community. What was once a stressful and uncertain business became one of stability and steady growth.
More than just financial success, Nantezza’s life has changed in ways that extend beyond her work. As her commissions grew, she was able to provide a better life for her child. The additional income allowed her to take care of her family’s needs while also setting aside money to invest in other opportunities. For Nantezza, the ability to invest in her future has been one of the most rewarding aspects of her journey. She now has the financial freedom to make decisions that were previously out of reach, all thanks to the support and resources provided by Flow.
But Nantezza’s story doesn’t stop there. She has become a pillar of support for other mobile money agents in her area, helping them navigate the challenges of managing float. With her experience and the tools Flow has provided, she’s able to share her knowledge and help fellow agents succeed in their own businesses. Nantezza’s belief in Flow is so strong that she now encourages other mobile money agents to join the platform before they miss out on the same opportunities that changed her life.
Nantezza’s success story is a testament to the power of accessible, flexible financial solutions that are designed with the needs of micro-entrepreneurs in mind. Flow Rwanda’s innovative features, like the float switch, are making a real difference in the lives of mobile money agents like Nantezza, empowering them to grow their businesses and secure a better future. It’s more than just a business tool—it’s a life-changing partnership. Nantezza’s journey is a perfect example of how, with the right support, small business owners can overcome challenges, increase their income, and achieve their dreams.
She continues to thrive in her business, and now, with confidence, Nantezza encourages others in her community to join Flow. For her, it’s not just about the money—it’s about having the tools, the support, and the trust to build a successful future. Her story is one of empowerment, growth, and financial independence, and it serves as an inspiration to anyone looking to take their business to the next level.
Here's a snippet from Nantezza’s video, sharing her experience: "Flow’s float switch feature has made my work easier, helping me grow my business and increase my commission. I can now provide for my child and I encourage other agents to join Flow—it’s a game changer!"